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Marisa Kakoulas
In this comprehensive and insightful book
Filled with carefully selected colour pairings and visual inspiration
He takes a deeper look at what’s holding you back
Bad Services Drinkware Marisa KakoulasBad Services explores one of the biggest challenges facing organisations today: why services that begin with the best intentions so often become frustrating, inefficient and disconnected from the people they are meant to serve. Building on the ideas introduced in Good Services, author Lou Downe examines the organisational behaviours, structures and assumptions that prevent services from improving over time. Rather than focusing solely on design
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