Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg Using Coping Thoughts

Using Coping Thoughts

Andrew had to pick a solution

warmth and conviction in equal measure

in any setting

Professional Telephone Skills Workshop Choose Your Location:Face to Face Johannesburg Using Coping ThoughtsSound professional, clear and confident on every call. The Professional Telephone Skills Workshop is a focused half day program for contact centre operators, customer service agents and any team whose voice represents the organisation on the phone. In three intensive hours, delegates learn to project a confident vocal image, handle difficult callers with composure, and deliver customer service excellence on every interaction. The workshop runs from